Refund & Cancellation Policy

At Zampui, we strive to provide high-quality learning experiences through our online courses. This Refund & Cancellation Policy explains the conditions under which refunds may be granted.

        Important: All course purchases are generally considered final.
        Refunds are only reviewed under specific circumstances described below.
    

1. General Policy

All course purchases made on Zampui are final.
Once enrollment and payment are completed, the transaction is considered non-cancellable.
Refunds are not guaranteed and are reviewed on a case-by-case basis.

Refunds will not be provided for:

Change of mind
Accidental purchases
Failure to use the course
Device incompatibility unless proven to be a platform-side issue

2. Refund Eligibility

Refund requests must be submitted within 2 days of purchase.
Requests received after 2 days are generally not accepted.

Refunds will not be granted if:

More than 10% of the course content has been accessed or completed.
The request is based solely on a change of mind after using the course.
The issue is related to the user's device, internet connection, or system configuration.

3. How to Request a Refund

To request a refund, please email us at:

📧 zampui.help@gmail.com

Please include the following details:

Full Name
Email Address used for purchase
Contact Number
Course Purchased
Date and Time of Purchase
Reason for Refund Request

Additional information may be requested to verify your claim. Refund requests must be submitted from the same email address used for the purchase.

4. Review Process

Zampui will review refund requests within 10 business days.
Each request is evaluated individually.

Factors considered include:

Reason provided for the refund request
Course usage and progress data
Supporting evidence submitted
Compliance with the 2-day refund window

If approved, refunds will be processed to the original payment method within 10 business days.

5. Technical Issues

If you experience technical difficulties, please contact our support team before requesting a refund.

Support Email: zampui.help@gmail.com

Refunds for technical issues will only be considered when the issue is:

Caused by Zampui's platform or servers
Unable to be resolved within a reasonable timeframe

Problems caused by a user's device, browser settings, internet connection, or outdated software are not eligible for refunds.

6. Policy Updates

Zampui reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page and will apply to future purchases.